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Becker, Ethan F.

Mastering communication at work : how to lead, manage, and influence / Ethan F. Becker, Jon Wortmann. - New York : McGraw-Hill, c2009. - viii, 232 p. ; 23 cm.

Includes index.

Match your listener's tendency -- Manage your ethos -- Speak to motivate -- Frame -- Validate -- Add color -- Defensiveness -- Meetings -- Hiring -- Delegation -- Criticism -- Presentations -- Communication as a hard skill.

ISBN: 9780071625029 007162502X

LCCN: 2009022635

Nat. Bib. No.: GBA964228 bnb

Nat. Bib. Agency Control No.: 015301731 Uk

Subjects--Topical Terms:
Communication in management.
Business communication.

LC Class. No.: HD30.3 / .B415 2009

Dewey Class. No.: 658.4/5