Who's your Gladys? : (Record no. 66533)

MARC details
000 -LEADER
fixed length control field 01676cam a2200337 a 4500
001 - CONTROL NUMBER
control field 2009013269
003 - CONTROL NUMBER IDENTIFIER
control field DLC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20110428215333.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 090421s2009 nyu b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2009013269
015 ## - NATIONAL BIBLIOGRAPHY NUMBER
National bibliography number GBA969645
Source bnb
016 7# - NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER
Record control number 015326949
Source Uk
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780814414392
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0814414397
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency BTCTA
-- YDXCP
-- UKM
-- C#P
-- BWX
-- YBM
-- CDX
-- VP@
-- DLC
050 04 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .S885 2009
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8/12
Edition number 22
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Suttle, Marilyn.
245 10 - TITLE STATEMENT
Title Who's your Gladys? :
Remainder of title how to turn even the most difficult customer into your biggest fan /
Statement of responsibility, etc Marilyn Suttle and Lori Jo Vest.
246 3# - VARYING FORM OF TITLE
Title proper/short title Who is your Gladys?
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York :
Name of publisher, distributor, etc American Management Association,
Date of publication, distribution, etc c2009.
300 ## - PHYSICAL DESCRIPTION
Extent xiii, 224 p. ;
Dimensions 24 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Professional movers: who's your Gladys? -- The Canfield Companies: where's my refrigerator? -- Paul Reed Smith Guitars: starting from scratch -- Singapore Airlines: the tea service tells the story -- ISCO Industries: a good manhole is hard to find -- The Green Company: who's going up the ladder? -- Preston Wynne Spa: massaging egos -- ClearVision Optical: SurveyMonkey around -- Sky Lakes Medical Center: take, don't tell -- Communicore Visual Communications: the happy challenge -- A final review -- The practical points -- Recommended "who's your Gladys?" resources.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Interpersonal relations.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services
Form subdivision Case studies.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations
Form subdivision Case studies.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Vest, Lori Jo.
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Copy number Cost, replacement price Price effective from Koha item type
        Main Library Main Library General Shelves 05/11/2010   HF5415.5 .S885 2000000936 05/11/2010 1 17.01 05/11/2010 Book