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Quality wars : the triumphs and defeats of American business / Jeremy Main.
Material type:
TextReference number:ocm29389833Publication details: New York : Toronto : New York : Free Press ; Maxwell Macmillan Canada ; Maxwell Macmillan International, c1994. Description: x, 382 p. ; 25 cmISBN: 0029166845 :Subject(s): Total quality management -- United States -- Case studiesDDC classification: 658.5/62/0973 LOC classification: HD62.15 | .M3465 1994
Partial contents:
Introduction: "A Slight Problem" -- 1. The Beginning: An Emotional Experience -- 2. The Leaders: The Wrong Stuff -- 3. The People: How Hard it Is -- 4. The Customers: Are You Listening? -- 5. The Tools: Uses and Misuses -- 6. The Automakers: Almost There -- 7. The Pacesetters: So Much Left to Do -- 8. The Fumblers: The Fires Went Out -- 9. The Railroaders: All Aboard -- 10. The Services: When Scrap Walks Out the Door -- 11. The Professions: They Need It Too -- 12. The Government: Did the Dinosaur Twitch?
| Item type | Current library | Class number | Copy number | Status | Date due | Barcode | Item reservations | |
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Main Library General Shelves | 658.5620973 M28Q (Browse shelf(Opens below)) | 1 | Available | 052249028 |
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| 658.452 J83P The power presenter : | 658.514 D29M Managing technological innovation / | 658.562 D39O Out of the crisis / | 658.5620973 M28Q Quality wars : | 658.57 OR3O Organizing the organization for better R & D / | 658.788 P43F Faster order entry and processing systems with EDP. | 658.8 DEL Winning moves : |
"A Juran Institute report."
Includes bibliographical references (p. 343-361) and index.
Introduction: "A Slight Problem" -- 1. The Beginning: An Emotional Experience -- 2. The Leaders: The Wrong Stuff -- 3. The People: How Hard it Is -- 4. The Customers: Are You Listening? -- 5. The Tools: Uses and Misuses -- 6. The Automakers: Almost There -- 7. The Pacesetters: So Much Left to Do -- 8. The Fumblers: The Fires Went Out -- 9. The Railroaders: All Aboard -- 10. The Services: When Scrap Walks Out the Door -- 11. The Professions: They Need It Too -- 12. The Government: Did the Dinosaur Twitch?
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