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Service leadership : the quest for competitive advantage / Svafa Grönfeldt , Judith Strother.

By: Grönfeldt, SvafaContributor(s): Strother, Judith BMaterial type: TextTextReference number: 2005018321Publication details: Thousand Oaks : SAGE Publications, c2006. Description: xiii, 319 p. : ill. ; 26 cmISBN: 9781412913751; 1412913756Subject(s): Customer services -- ManagementDDC classification: 658.8/12 LOC classification: HF5415.5 | .G756 2006Online resources: Table of contents only | Publisher description | Contributor biographical information
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Item type Current library Class number Copy number Status Date due Barcode Item reservations
Book Book Main Library General Shelves HF5415.5 .G756 (Browse shelf(Opens below)) 1 Available 2000001474
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Includes bibliographical references (p. 283-298) and index.

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