TY  - BOOK
AU  - Yates,Rochelle
TI  - A librarian's guide to telephone reference service
SN  - 0208020829
AV  - Z711 .Y37 1986
U1  - 025.5/2/028 19
PY  - 1986///
CY  - Hamden, Conn.
PB  - Library Professional Publications
KW  - Telephone reference services (Libraries)
KW  - Reference services (Libraries)
KW  - Community information services
KW  - Subject headings
N1  - Includes bibliographies and index
ER  -