TY - BOOK AU - Deming,W.Edwards TI - Out of the crisis SN - 0911379010 : AV - HD70.U5 D45 1986 U1 - 658 19 PY - 1986/// CY - Cambridge, Mass. PB - Massachusetts Institute of Technology, Center for Advanced Engineering Study KW - Industrial management KW - United States KW - Industrial productivity KW - Quality of products KW - Organization and Administration KW - Organizational Culture KW - Industry KW - Quality Control KW - Efficiency N1 - Includes bibliographies and index; Chain reaction: quality, productivity, lower costs, capture the market -- Principles for transformation of western management -- Diseases and obstacles -- When? how long -- Questions to help managers -- Quality and the consumer -- Quality and productivity in service organizations -- Some new principles of training and leadership -- Operational definitions, conformance, performance -- Standards and regulations -- Common causes and special causes of improvement, stable system -- More examples of improvement downstream -- Some disappointments in great ideas -- Two reports to management -- Plan for minimum average total cost for test of incoming materials and final product -- Organization for improvement of quality and productivity -- Some illustrations for improvement of living ER -