TY  - BOOK
AU  - Katz,William A.
AU  - Clifford,Anne
TI  - Reference and online services handbook: guidelines, policies, and procedures for libraries
PY  - 1982///]
CY  - [New York]
PB  - Neal-Schuman
KW  - Reference services (Libraries)
KW  - United States
KW  - Handbooks, manuals, etc
KW  - On-line bibliographic searching
N1  - Includes bibliographical references and index
ER  -