TY  - BOOK
AU  - Langley, Gerald J.
AU  - Nolan, Kevin M.
AU  - Nolan, Thomas W.
AU  - Norman, Clifford L.
AU  - Provost, Lloyd P.
TI  - The Improvement Guide
SN  - 0787902578
AV  - HD58.9.I46 
PY  - 1996///
CY  - Chichester
PB  - John Wiley and Sons Ltd
KW  - Organizational effectiveness
KW  - Organizational change
KW  - Quality control
N1  - BookData Record
ER  -