TY  - BOOK
AU  - Stapenhurst,Tim
TI  - The benchmarking book: a how-to-guide to best practice for quality managers and practitioners 
SN  - 9780750689052
AV  - HD62.15 .S73 2009
U1  - 658.4013 22
PY  - 2009///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - Benchmarking (Management)
N1  - Includes bibliographical references and index
ER  -