TY  - BOOK
AU  - Brinkman,Rick
AU  - Kirschner,Rick
TI  - Dealing with difficult people: 24 lessons for bringing out the best in everyone 
SN  - 9780071463331
AV  - HF5549.5.C6 B75 2006
U1  - 658.3145 22
PY  - 2006///
CY  - New York, London
PB  - McGraw Hill
KW  - Interpersonal relations
KW  - Communication in personnel management
KW  - Interpersonal communication
KW  - Conflict management
KW  - Psychology, Industrial
ER  -