TY  - BOOK
AU  - Hill,Nigel
AU  - Brierley,John
AU  - MacDougall,Rob
TI  - How to measure customer satisfaction
SN  - 9780566085956
AV  - HF5415.335 .H553 2003
U1  - 658.8343 22
PY  - 2003///
CY  - Aldershot
PB  - Gower
KW  - Consumer satisfaction
KW  - Research
KW  - Evaluation
KW  - Market surveys
N1  - Prev. ed.: 1999; Includes web references; Includes index
ER  -