TY  - BOOK
AU  - Grönfeldt,Svafa
AU  - Strother,Judith B.
TI  - Service leadership: the quest for competitive advantage 
SN  - 9781412913751
AV  - HF5415.5 .G756 2006
U1  - 658.8/12 22
PY  - 2006///
CY  - Thousand Oaks
PB  - SAGE Publications
KW  - Customer services
KW  - Management
N1  - Includes bibliographical references (p. 283-298) and index
UR  - http://www.loc.gov/catdir/toc/ecip0515/2005018321.html
UR  - http://www.loc.gov/catdir/enhancements/fy0658/2005018321-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy0734/2005018321-b.html
ER  -