TY  - BOOK
AU  - Snow,Dennis
AU  - Yanovitch,Teri
TI  - Unleashing excellence: the complete guide to ultimate customer service 
SN  - 9780470503805
AV  - HF5415.5 .S66 2010
U1  - 658.812 22
PY  - 2010///
CY  - Hoboken, N.J.
PB  - John Wiley
KW  - Customer services
KW  - Customer relations
N1  - Previous ed.: Sanford, Fla.: DC, 2004; Includes index
ER  -