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Service operations management : improving service delivery / Robert Johnston and Graham Clark.

By: Johnston, Robert, 1953-Contributor(s): Clark, GrahamMaterial type: TextTextReference number: 2008002916Publication details: Harlow, England ; New York : FT Prentice Hall, 2008. Edition: 3rd edDescription: xvii, 533 p. : ill. ; 25 cmISBN: 9781405847322; 1405847328Subject(s): Service industries -- ManagementDDC classification: 658 LOC classification: HD9980.5 | .J64 2008
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Item type Current library Class number Copy number Status Date due Barcode Item reservations
Book Book Main Library General Shelves HD9980.5 .J64 (Browse shelf(Opens below)) 1 Available 2000000284
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Previous ed.: 2005.

Includes bibliographical references and index.

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