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How to measure customer satisfaction / Nigel Hill, John Brierley and Rob MacDougall.

By: Hill, Nigel, 1952-Contributor(s): Brierley, John | MacDougall, RobMaterial type: TextTextReference number: 2003064302Publication details: Aldershot : Gower, c2003. Edition: 2nd edDescription: viii, 151 p. : ill. ; 25 cmISBN: 9780566085956; 056608595XSubject(s): Consumer satisfaction -- Research | Consumer satisfaction -- Evaluation | Market surveysDDC classification: 658.8343 LOC classification: HF5415.335 | .H553 2003
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Item type Current library Class number Copy number Status Date due Barcode Item reservations
Book Book Main Library General Shelves HF5415.335 .H553 (Browse shelf(Opens below)) 1 Available 2000001133
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Prev. ed.: 1999.

Includes web references.

Includes index.

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