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		Service Management by Normann, Richard Edition: 2nd ed Material type: Text Publication details: Chichester John Wiley and Sons Ltd 1991 Availability: Items available for loan: Main Library (1)Call number: HD9980.5 .N. Place reservation Place recall Request article Add to folder (remove)
		Yield Management by Ingold, Anthony (Reader and Director of Research, Birmingham College of Food) Yeoman, Ian (Lecturer in Hospitality Management, Napier University, Edinburgh) Material type: Text Publication details: London Continuum International Publishing Group 1997 Availability: Items available for loan: Main Library (1)Call number: HD9980.5 .Y. Place reservation Place recall Request article Add to folder (remove)
		Interactive services marketing / Raymond P. Fisk, Stephen J. Grove, Joby John. by Fisk, Raymond P Grove, Stephen J. (Stephen John), 1950- John, Joby, 1957- Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Publication details: Boston, Mass. : Houghton Mifflin, c2008 Availability: Items available for loan: Main Library (1)Call number: HD9980.5 .F57. Place reservation Place recall Request article Add to folder (remove)
		Managing service operations : design and implementation / Bill Hollins and Sadie Shinkins. by Hollins, Bill Shinkins, Sadie Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; Thousand Oaks, CA : Sage Publications, 2006 Availability: Items available for loan: Main Library (1)Call number: TS155 .H645. Place reservation Place recall Request article Add to folder (remove)
		Service management : operations, strategy, information technology. by Fitzsimmons, James A Fitzsimmons, Mona J Series: McGraw-Hill/Irwin series operation management Edition: 6th ed., International ed. / James A. Fitzsimmons, Mona J. Fitzsimmons. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Publication details: New York ; London : McGraw-Hill, 2008 Availability: Items available for loan: Main Library (1)Call number: HD9980.5 .F549. Place reservation Place recall Request article Add to folder (remove)
		Service operations management : improving service delivery / Robert Johnston and Graham Clark. by Johnston, Robert, 1953- Clark, Graham Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Harlow, England ; New York : FT Prentice Hall, 2008 Availability: Items available for loan: Main Library (1)Call number: HD9980.5 .J64. Place reservation Place recall Request article Add to folder (remove)
		Services marketing management : a strategic perspective / Hans Kasper, Piet van Helsdingen, Mark Gabbott. by Kasper, Hans Helsdingen, Piet van Gabbott, Mark Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Chichester : John Wiley, 2006 Availability: Items available for loan: Main Library (1)Call number: HD9980.5 .K375. Place reservation Place recall Request article Add to folder (remove)
		No cover image available Journal of service management [electronic resource]. Material type: Continuing resource; Format: electronic available online ; Type of continuing resource: periodical Publication details: Bingley : Emerald, 2009- Online access: Click here to access online Availability: Items available for loan: Main Library (1)Call number: 658.005. Tags: Emerald (3) e-journals (3) Place reservation Place recall Request article Add to folder (remove)