| 000 | 00498cam a2200193 4500 | ||
|---|---|---|---|
| 001 | i0201403846 | ||
| 020 | _a0201403846 | ||
| 035 | _a(Sirsi) i9780201403848 | ||
| 100 | _aIrons, Ken | ||
| 245 | _aThe World of Super Service | ||
| 260 |
_aHarlow _bPearson Higher Education _c1997 |
||
| 300 |
_a224 p. _epaperback. |
||
| 500 | _aBookData Record | ||
| 650 | _aCustomer relations | ||
| 650 |
_aService industries _916587 |
||
| 650 | _aManagement | ||
| 650 |
_aQuality control _916408 |
||
| 596 | _a1 | ||
| 999 |
_c45606 _d45606 |
||