| 000 | 00718cam a2200217 a 4500 | ||
|---|---|---|---|
| 001 | 1856175227 | ||
| 005 | 20110428215310.0 | ||
| 008 | 080528s2009 enka e b 001 0 eng d | ||
| 020 | _a9781856175227 | ||
| 020 | _a1856175227 | ||
| 040 |
_aStDuBDS _cStDuBDS _dUK-RwCLS |
||
| 050 | 0 | 4 |
_aHF5415.5 _b.B88 2008 |
| 082 | 0 | 4 |
_a658.812 _222 |
| 100 | 1 | _aButtle, Francis. | |
| 245 | 1 | 0 |
_aCustomer relationship management : _bconcepts and technologies / _cFrancis Buttle. |
| 250 | _a2nd ed. | ||
| 260 |
_aOxford : _bButterworth-Heinemann, _cc2009. |
||
| 300 |
_a[xxi], 500 p. : _bill. ; _c25 cm. |
||
| 500 | _aPrevious ed.: Amsterdam; London: Elsevier Butterworth-Heinemann, 2004. | ||
| 650 | 0 |
_aCustomer relations _xManagement. |
|
| 999 |
_c64994 _d64994 |
||