| 000 | 00928cam a2200313 a 4500 | ||
|---|---|---|---|
| 001 | 2003064302 | ||
| 003 | DLC | ||
| 005 | 20110428215316.0 | ||
| 008 | 031114s2003 enka 001 0 eng | ||
| 010 | _a 2003064302 | ||
| 020 | _a9780566085956 | ||
| 020 | _a056608595X | ||
| 040 |
_aDLC _cDLC _dDLC _dUK-RwCLS |
||
| 050 | 0 | 4 |
_aHF5415.335 _b.H553 2003 |
| 082 | 0 | 0 |
_a658.8343 _222 |
| 100 | 1 |
_aHill, Nigel, _d1952- |
|
| 245 | 1 | 0 |
_aHow to measure customer satisfaction / _cNigel Hill, John Brierley and Rob MacDougall. |
| 250 | _a2nd ed. | ||
| 260 |
_aAldershot : _bGower, _cc2003. |
||
| 300 |
_aviii, 151 p. : _bill. ; _c25 cm. |
||
| 500 | _aPrev. ed.: 1999. | ||
| 500 | _aIncludes web references. | ||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aConsumer satisfaction _xResearch. |
|
| 650 | 0 |
_aConsumer satisfaction _xEvaluation. |
|
| 650 | 0 | _aMarket surveys. | |
| 700 | 1 | _aBrierley, John. | |
| 700 | 1 | _aMacDougall, Rob. | |
| 999 |
_c65451 _d65451 |
||