| 000 | 00909aam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | 0071263462 | ||
| 005 | 20110428215328.0 | ||
| 008 | 071030s2008 nyua e b 001 0 eng d | ||
| 020 | _a9780071263467 | ||
| 020 | _a0071263462 | ||
| 040 |
_aStDuBDS _cStDuBDS _dUK-RwCLS |
||
| 050 | 0 | 4 |
_aHD9980.5 _b.F549 2008 |
| 082 | 0 | 4 |
_a658 _222 |
| 100 | 1 | _aFitzsimmons, James A. | |
| 245 | 1 | 0 |
_aService management : _boperations, strategy, information technology. |
| 250 |
_a6th ed., International ed. / _bJames A. Fitzsimmons, Mona J. Fitzsimmons. |
||
| 260 |
_aNew York ; _aLondon : _bMcGraw-Hill, _c2008. |
||
| 300 |
_axvii, 537 p. : _bill. ; _c28 cm. + _e1 CD-ROM (4 3/4 in.) |
||
| 440 | 0 | _aMcGraw-Hill/Irwin series operation management | |
| 500 | _aPrevious ed.: 2006. | ||
| 504 | _aIncludes bibliographical references and indexes. | ||
| 650 | 0 |
_aService industries _xManagement. |
|
| 700 | 1 | _aFitzsimmons, Mona J. | |
| 999 |
_c66234 _d66234 |
||