000			01462pam a2200241 a 4500
001			14419579
005			20110428215331.0
008			060619s2007 enka 001 0 eng
010			_a 2006020355
020			_a9780470027172
020			_a0470027177
040			_aDLC _cDLC _dDLC _dJSS
050	0	4	_aHD69.C6 _bC92353 2006
082	0	0	_a001 _222
100	1		_aCzerniawska, Fiona.
245	1	4	_aThe trusted firm : _bhow consulting firms build successful client relationships / _cFiona Czerniawska.
260			_aChichester ; _aHoboken, NJ : _bJ. Wiley, _cc2007.
300			_ax, 247 p. : _bill. ; _c24 cm.
500			_aIncludes index.
505	0		_aThe changing client-consultant relationship -- Promise, promises : excellent relationships from a client perspective -- The invisible firm -- The trouble with the status quo -- The client-consultant-consulting firm relationship -- Personal chemistry and relationship skills -- Recruitment, retention and remuneration -- Brand versus specialization? the race to the top? -- Handling the sales process -- Thought leadership? as much culture as intellect -- Managing consulting projects -- Three types of teamwork -- When is a methodology not a methodology? -- Innovation? beyond the borrowed watch -- The two-way mirror? listening and talking to clients -- Partners and parents -- Values -- Living the values, valuing the lives -- Conclusions.
650		0	_aConsulting firms.
650		0	_aBusiness consultants.
999			_c66452 _d66452