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Snow, Dennis.

Unleashing excellence : the complete guide to ultimate customer service / Dennis Snow, Teri Yanovitch. - 2nd ed. - Hoboken, N.J. : John Wiley, c2010. - xviii, 238 p. : ill. ; 24 cm.

Previous ed.: Sanford, Fla.: DC, 2004. Includes index.

ISBN: 9780470503805 0470503807

Subjects--Topical Terms:
Customer services.
Customer relations.

LC Class. No.: HF5415.5 / .S66 2010

Dewey Class. No.: 658.812