Unleashing excellence : (Record no. 66481)

MARC details
000 -LEADER
fixed length control field 00811pam a2200265 a 4500
001 - CONTROL NUMBER
control field 0470503807
003 - CONTROL NUMBER IDENTIFIER
control field StDuBDS
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20110428215332.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 090714s2010 njua 001 0 eng|d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780470503805
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0470503807
040 ## - CATALOGING SOURCE
Original cataloging agency StDuBDS
Transcribing agency StDuBDS
Modifying agency UK-RwCLS
050 04 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .S66 2010
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 22
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Snow, Dennis.
245 10 - TITLE STATEMENT
Title Unleashing excellence :
Remainder of title the complete guide to ultimate customer service /
Statement of responsibility, etc Dennis Snow, Teri Yanovitch.
250 ## - EDITION STATEMENT
Edition statement 2nd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Hoboken, N.J. :
Name of publisher, distributor, etc John Wiley,
Date of publication, distribution, etc c2010.
300 ## - PHYSICAL DESCRIPTION
Extent xviii, 238 p. :
Other physical details ill. ;
Dimensions 24 cm.
500 ## - GENERAL NOTE
General note Previous ed.: Sanford, Fla.: DC, 2004.
500 ## - GENERAL NOTE
General note Includes index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Yanovitch, Teri.
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Copy number Cost, replacement price Price effective from Koha item type
        Main Library Main Library General Shelves 05/11/2010   HF5415.5 .S66 2000001859 05/11/2010 1 16.13 05/11/2010 Book