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Service leadership : the quest for competitive advantage / Svafa Grönfeldt , Judith Strother.
Material type:
TextReference number: 2005018321Publication details: Thousand Oaks : SAGE Publications, c2006. Description: xiii, 319 p. : ill. ; 26 cmISBN: 9781412913751; 1412913756Subject(s): Customer services -- ManagementDDC classification: 658.8/12 LOC classification: HF5415.5 | .G756 2006Online resources: Table of contents only | Publisher description | Contributor biographical information
| Item type | Current library | Class number | Copy number | Status | Date due | Barcode | Item reservations | |
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Main Library General Shelves | HF5415.5 .G756 (Browse shelf(Opens below)) | 1 | Available | 2000001474 |
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| HF5415.5 .B88 Customer relationship management : | HF5415.5 .C6635 Customer care excellence : | HF5415.5 .G743 CRM at the speed of light : | HF5415.5 .G756 Service leadership : | HF5415.5 .J33 Flip the funnel : | HF5415.5 .M3853 Managing customers through economic cycles / | HF5415.5 .S66 Unleashing excellence : |
Includes bibliographical references (p. 283-298) and index.
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