Includes index.

The changing client-consultant relationship -- Promise, promises : excellent relationships from a client perspective -- The invisible firm -- The trouble with the status quo -- The client-consultant-consulting firm relationship -- Personal chemistry and relationship skills -- Recruitment, retention and remuneration -- Brand versus specialization? the race to the top? -- Handling the sales process -- Thought leadership? as much culture as intellect -- Managing consulting projects -- Three types of teamwork -- When is a methodology not a methodology? -- Innovation? beyond the borrowed watch -- The two-way mirror? listening and talking to clients -- Partners and parents -- Values -- Living the values, valuing the lives -- Conclusions.