Normal view MARC view ISBD view

Buttle, Francis.

Customer relationship management : concepts and technologies / Francis Buttle. - 2nd ed. - Oxford : Butterworth-Heinemann, c2009. - [xxi], 500 p. : ill. ; 25 cm.

Previous ed.: Amsterdam; London: Elsevier Butterworth-Heinemann, 2004.

ISBN: 9781856175227 1856175227

Subjects--Topical Terms:
Customer relations--Management.

LC Class. No.: HF5415.5 / .B88 2008

Dewey Class. No.: 658.812