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Unleashing excellence : the complete guide to ultimate customer service / Dennis Snow, Teri Yanovitch.
Material type:
TextReference number:0470503807Publication details: Hoboken, N.J. : John Wiley, c2010. Edition: 2nd edDescription: xviii, 238 p. : ill. ; 24 cmISBN: 9780470503805; 0470503807Subject(s): Customer services | Customer relationsDDC classification: 658.812 LOC classification: HF5415.5 | .S66 2010
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Main Library General Shelves | HF5415.5 .S66 (Browse shelf(Opens below)) | 1 | Available | 2000001859 |
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| HF5415.5 .G756 Service leadership : | HF5415.5 .J33 Flip the funnel : | HF5415.5 .M3853 Managing customers through economic cycles / | HF5415.5 .S66 Unleashing excellence : | HF5415.5 .S885 Who's your Gladys? : | HF5415.525 .C43 Inspire! : | HF5415.525 .H86 Scoring points : |
Previous ed.: Sanford, Fla.: DC, 2004.
Includes index.
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